You're in safe hands

You're in safe hands

 

Take a look inside Benenden Hospital

Our modern, clean and caring hospital offers you the latest treatments, performed by leading and well-respected specialists.

Benenden Hospital outpatients

A warm welcome

As an outpatient, you’ll be welcomed to our spacious and well-equipped consulting rooms managed by our friendly nursing team.

Our outpatients department

Time to get back on your feet

As an inpatient, you’ll enjoy the peace and tranquility of your own room with en-suite facilities. You’ll be looked after by our exceptional staff; compassionate professionals who really care.

One of our spacious rooms

All the space you’ll need to recover

The hospital sits deep in the Kent countryside, within an area of outstanding natural beauty; the perfect location to relax and recuperate from your treatment.

The Kent countryside around the hospital

I have a question about treatment at Benenden Hospital

We’ve received many questions about Benenden Hospital and our arrangements for patients during the current pandemic. Here we provide you with answers to some of the most frequently asked questions.

Patients are at the heart of everything we do, and while we understand there is lot of uncertainty during these times, we’ll continue to follow official guidance to ensure the safety of patients and staff. We’re continually reviewing the situation and will ensure this page is kept up to date with any updates to these arrangements or new guidance.

If you have a question which isn't covered here, please get in touch using our enquiry form.

Will my consultation or surgery still be going ahead?

You’ll be contacted by a member of our team if your procedure needs to be cancelled. Otherwise your consultation or your surgery will still go ahead as outlined in your confirmation letter.

You should only attend your appointment if you've self-isolated with everyone in your household for 14 days before the date of the procedure.

Can I have visitors on the hospital ward?

For inpatients, we’re restricting visitors to situations of exceptional circumstances only.

I've already attended for my initial consultation and had some tests completed. Will I need to re-do these before I can have treatment/surgery?

Any previous tests that have been conducted may need to be re-booked, however, this will be clinically assessed on a case-by-case basis.

How safe is it to come to Benenden Hospital?

We’ve always prioritised hygiene and the control of infection. This has made us one of the safest, infection-free hospitals in the UK. We’re proud of this record and you can rest assured we will always have the strictest hygiene and infection control measures in place to protect our patients, staff and visitors.

If you’re over 70, have an underlying health condition or are pregnant, we’ll complete a full risk assessment to ensure that it’s safe to continue with your planned appointment.

When I come to the hospital will I be provided with a face covering and gloves?

There's no need for you to wear gloves when attending your appointment, as we have hand hygiene stations throughout the hospital for you to use. We won't be providing face coverings either but, in line with Government guidance you should wear your own face mask or face covering.

Do hospital staff wear PPE?

All staff will be wearing the appropriate personal protective equipment for the situation as per the Government guidance.

What measures do you have in place to ensure social distancing?

We ask all patients to respect the social distancing rules we have in place. Our award-winning Atrium and spacious reception have been specifically reconfigured to allow for social distancing.

What if my appointment or surgery has been cancelled?

Please be assured that our appointments team has your details and will be in touch by telephone or email as soon as we’re able to schedule your consultation or treatment.

What if my appointment has not been cancelled but I think I might have coronavirus symptoms. Should I still attend?

Please don’t attend for your surgery or an outpatient appointment if you have developed any of the following symptoms:

  • A high temperature
  • A new, continuous cough
  • A loss or change to your sense of smell or taste

Any patient reporting or displaying any symptoms of coronavirus will be asked to return home and follow the latest government advice as detailed in our Self-isolation and Stay at home guidance, which is also available on the GOV.UK website.

I’ve made an enquiry but haven’t received an appointment

If you’ve enquired about booking an appointment in the coming weeks and months, please be assured our appointments team has your details. The team will be in touch with you by telephone or email as soon as we are able to schedule your consultation or treatment.

Can I bring a friend or relative into the appointment with me?

For us to be able to maintain social distancing guidelines, we ask that only the patient attends the appointment. Non-patients are not permitted inside the hospital and if someone has accompanied you to the hospital, they must wait outside for you.

What if I'm late in arriving for my appointment?

Any late arrivals will need to be rebooked.

If I pay can I book a private appointment?

Should you wish to pay for a private appointment, we’d be happy to discuss the options available to you and are committed to scheduling appointments as soon as we are able to. Please contact our Private Patient Team on 01580 242521 or via email private.patients@benenden.org.uk.

What if I arrive early for my appointment?

If you arrive early, please wait in the car park until ten minutes before your appointment time. On entering the hospital please use the hand-sanitising gels provided and use our restrooms to wash your hands as soon as possible.

What services are available for Benenden Health members?

We understand the need for Benenden Health members to be able to access the hospital treatments and services covered by membership.

  • If you’ve already been referred by your GP and have also received authorisation from Member Services that you can access services using your membership, rest assured we have your details. The bookings team will be in touch with you, by telephone or by email, as soon as we are able to schedule your consultation or treatment.
  • If you’ve not been in contact with Benenden Health Member Services yet about accessing services at Benenden Hospital using your membership, please call them on 0800 414 8100.
I’m a Benenden Health member. Can I self-pay for a treatment?

As a member you may be entitled to discounts on some self-pay services. If you wish to pay for yourself, we can discuss the options available to you and schedule an appointment for you as soon as we’re able to.

Please contact our Private Patient Team on 01580 242521 or via email private.patients@benenden.org.uk.

What makes Benenden Hospital safe for patients and staff?

We’re rated 'Outstanding' by the Care Quality Commission and proud of our record on cleanliness and infection control. We continue to follow Government regulations and coronavirus-related advice.

  • We’ve introduced a ‘no-contact’ patient routing system, reducing face-to-face contact for our visitors
  • We’re proud of our 0% rate for hospital-acquired MRSA and are continuing our regimes of rigorous cleaning and hygiene
  • Anti-bacterial hand sanitising products for all visitors are stationed at key points throughout the hospital
  • Our care at Benenden Hospital is matron-led, with individual responsibility for the delivery of excellent standards across all clinical areas
  • Protective screens are in place and appropriate staff wear personal protective equipment, keeping visitors and staff safe
  • Our operating theatres are among the most up to date you will find and feature an ultraclean, filtered air system
  • All inpatients at Benenden Hospital benefit from their own en suite room
  • Our free car parks can accommodate more than 200 cars and have easy access to the hospital
How do I get to the hospital?

We ask that you come to the hospital by private transport only and not by public transport. There’s a convenient drop off area outside the main hospital entrance and free car parking is available at the hospital.

What are the directions to the hospital?

Benenden Hospital is set in a beautiful location in the heart of rural Kent. Please note for Satellite Navigation, please input postcode TN17 4AT