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You're in safe hands

Whether you're an inpatient for surgery or attending an outpatient appointment, we'll keep you safe during your time at our spacious CQC Outstanding hospital.

You're in safe hands at Benenden Hospital

Following the Government's announcement regarding COVID guidance, from 19 July 2021 measures in all healthcare settings remain unchanged. This means that the wearing of face masks, social distancing and COVID-related measures will remain in place for the continued safety of our patients, visitors and staff.

Watch: how we're keeping you safe

The time and space to provide quality care

Plenty of space while you wait

Our award-winning Atrium and spacious reception have been rearranged to allow for social distancing.

Clean, infection-free environment

Protective screens are in place and appropriate staff wear personal protective equipment.

Safe movement around the hospital

We’ve streamlined the flow of patients through the hospital to ensure you’re at a safe distance from others.

Experienced and caring staff

Our Matron has individual responsibility for the delivery of excellent standards across all clinical areas.

Time to get back on your feet

As an inpatient, you’ll enjoy the peace and tranquility of your own room with en-suite facilities. You’ll be looked after by our exceptional staff; compassionate professionals who really care.

Information for inpatients

A warm welcome

As an outpatient, you’ll be welcomed to our spacious and well-equipped consulting rooms managed by our friendly nursing team.

Information for outpatients

All the space you’ll need to recover

The hospital sits in the heart of the Wealden countryside, within an area of outstanding natural beauty; the perfect location to relax and recuperate from your treatment.

Frequently-asked questions

Patients are at the heart of everything we do and, while we understand there is lot of uncertainty at this moment, we’ll continue to follow official guidance to ensure the safety of patients and staff. We’re continually reviewing the situation and will ensure this page is kept up to date with any updates to these arrangements or new guidance.

If you have a question which isn't covered here, please get in touch using our enquiry form.

I have a question about my treatment

How safe is it to come to Benenden Hospital?

We’re continuing to follow Government guidelines and the latest coronavirus advice. You can rest assured that we have the strictest hygiene and infection control measures in place to protect our patients, staff and visitors.

I think I have coronavirus/flu symptoms? Should I still attend my appointment?

Please do not come to the hospital if you’ve developed any of the following symptoms:

A high temperature
A new, continuous cough
A loss or change to your sense of smell or taste
Other flu-like symptoms

Please follow the latest Government advice, which is available at www.gov.uk/coronavirus.

I’ve recently returned from abroad. Can I still attend the hospital for my appointment?

Please follow Government guidance. If your appointment falls within a period of isolation, please contact us to re-arrange.

Will I need to wear a face mask and gloves when I visit the hospital?

If you’re entering the hospital, you’ll need to wear your own face mask or face covering, unless you are exempt (please advise reception if this is the case).

There's no need for you to wear gloves when attending your appointment, as we have hand hygiene stations throughout the hospital for you to use.

Do you have hand sanitiser available?

Hand sanitiser is provided at the main entrance and is situated at the entrance of every department. We request that you use it as you move around the hospital.

What measures do you have in place to ensure social distancing?

We ask all patients to respect the social distancing rules we have in place. Our award-winning Atrium and spacious reception have been specifically reconfigured to allow for social distancing.

Can I bring a friend or relative to the appointment with me?

As per Government guidance, footfall is restricted in healthcare settings. Where possible, you should attend alone. However, if you have an appointment in our Eye Unit or you have additional support needs, you can be accompanied.

What if I arrive early for my appointment?

Access to the hospital is restricted. If you arrive early, please wait in your car until ten minutes before your appointment time.

Can I get refreshments while I’m waiting?

The Pavilion restaurant is open for patients and visitors to purchase a hot or cold drink or a snack and a takeaway service is also available. We ask that you/your visitor don’t wait here for long periods.

Visitors may be asked to wait in their car should the public areas become very busy.

Are there toilet facilities available for the person who has accompanied me?

There are toilet facilities available in the car par park across the road from our main entrance. Access to the main hospital is restricted for visitors, but they will be able to use these facilities if they have additional needs.

Do hospital staff wear PPE?

All staff will be wearing the appropriate personal protective equipment as per the Government guidance.

Do I need to be screened for COVID-19?

If you’re attending the hospital for surgery, you’ll be asked to undergo a PCR screening test for COVID-19, if it’s necessary for the treatment you’re having. This applies even if you’ve been fully vaccinated against coronavirus.

I have been vaccinated; do I still need to self-isolate?

As per Government Guidance for the protection of all patients and our staff, patients are requested to isolate following their COVID-19 test prior to any inpatient stay at the hospital and for some procedures carried out in the Ambulatory Care Unit (ACU).

You’re in safe hands