Contact us

Our dedicated teams are on hand to answer questions or concerns about treatment at Benenden Hospital. Please get in touch below.



Self-pay and Private Medical Insurance patients

Talk to our Private Patient Team about self-pay treatments, to provide you with a quote or to book an appointment.

Request information

Book an appointment

Get a quotation

Benenden Health members

Membership enquiries should be directed to Benenden Health.

I’m an existing member: 0800 414 8100

I want to become a Benenden Health member: 0800 414 8001

Benenden Hospital contact details (for general enquiries)

Phone number: 01580 363158

Email: KentReception@benenden.org.uk

Postal address: Benenden Hospital, Goddard’s Green Road, Benenden, Cranbrook, Kent, TN17 4AX, United Kingdom

Feedback and complaints

While we aim to provide the highest standards of care and meet the expectations of our customers, we acknowledge that despite our best efforts there may be occasions when you may be unhappy with your experience or the service received.

We encourage all patients and visitors to escalate these concerns at the time they arise so that we can help resolve these matters quickly and informally.

We do appreciate that you may prefer to document your feedback in writing. You can do this by contacting our Governance team on the details below:

By post to: Governance Team, Benenden Hospital, Goddard's Green Road, Benenden, Cranbrook, TN17 4AX.

By email to: BenendenHospital.PatientExperience@benenden.org.uk

You can also call us on 01580 857400.

Any concerns we receive will be managed via our internal processes, where we'll endeavour to respond within 20 working days.

Benenden Health Members or Private (self-pay) patients

We're a member of the Independent Sector Complaints Adjudication Service (ISCAS) and follow their three-stage complaint process:

Stage 1: Local Resolution

Stage 2: Internal Appeal (if you are dissatisfied with our response at stage 1 you have the right to ask for your stage 1 complaint to be impartially reviewed by our Hospital Director)

Stage 3: Independent External Adjudication (ISCAS). If you are dissatisfied with the outcome of stage 2 you may refer your complaint to ISCAS for an independent external review:

By post to: Independent Sector Complaints Adjudication Service, 70 Fleet Street, London EC4Y 1EU
By email to: info@iscas.org.uk

You can also call them on 0207 536 6091.

NHS patients

If, following our internal processes, you're still not happy with our response, you can escalate your concerns by contacting:

By post to: Parliamentary and Health Service Ombudsman, Citygate, 47-51 Mosley Street, Manchester M2 3HQ
By email to: phso.enquiries@ombudsman.org.uk

Or by calling them on 0345 015 4033.

What to expect from private healthcare

What to expect from independent healthcare

If you self-pay or use your private medical insurance to access treatment at Benenden Hospital, we want you to be as fully informed as possible. This short film from the Independent Healthcare Provider's Network outlines your rights around being treated safely, receiving the highest standards of care and having a good patient experience.

Media enquiries

For media enquiries, contact Mirella Falcone, PR and Communications Manager:

Email: mirella.falcone@benenden.org.uk

Phone number: 07720 735934

Benenden Hospital
Goddard's Green Road
Benenden 
Cranbrook
Kent 
TN17 4AX