Contact us

Our dedicated teams are on hand to answer questions or concerns about treatment at Benenden Hospital. Please get in touch below.

Self-pay and Private Medical Insurance patients

Talk to our Private Patient Team about self-pay treatments, to provide you with a quote or to book an appointment.

Request information

Book an appointment

Get a quotation

Benenden Health members

Membership enquiries should be directed to Benenden Health.

I’m an existing member: 0800 414 8100

I want to become a Benenden Health member: 0800 414 8001

Benenden Hospital contact details (for general enquiries)

Phone number: 01580 363158


Postal address: Benenden Hospital, Goddard’s Green Road, Benenden, Cranbrook, Kent, TN17 4AX, United Kingdom

Media enquiries

For media enquiries, contact Mirella Falcone, PR and Communications Manager:


Phone number: 07720 735934

Getting to Benenden Hospital

How to get to Benenden Hospital by road

Benenden Hospital, Goddard’s Green Road, Benenden, Cranbrook, Kent, TN17 4AX

The postcode for your satnav or GPS is TN17 4AX. You should pass the signs for East End (Benenden). Don’t turn onto Green Lane as there's no parking at the back of the hospital.

We have plenty of free parking close to reception and just off Goddard's Green Road, although some of this parking is a walk from the main reception, so please allow time to park. Disabled parking is located, close to the main reception, and we have a drop off point right outside reception.

Directions from London

  • Take the M20 towards Folkestone and leave at junction 8, following the signposts for the A20 and Leeds Castle
  • At the roundabout take the exit onto the B2163 to Leeds Village
  • Follow the B2163 for 3.5 miles to a crossroads and then turn left onto the A274 signposted Sutton Valence, Headcorn and Biddenden
  • Stay on the A274 to Biddenden. Follow the directions from Biddenden below

Directions from the M25

  • Leave the M25 at junction 5, following signposts for the A21 and Hastings
  • Continue onto the A21 until 5 miles past the Pembury turn off, then take a left turn onto the A262 signposted Goudhurst, Cranbrook, Ashford
  • Continue onto the A262 to Biddenden. At the T-junction turn right onto the A274 for Tenterden. Follow the Directions from Biddenden below

Directions from Biddenden

  • On the A274, about 0.5 miles from Biddenden, take the right turn on a sharp left hand bend. The hospital is signposted here
  • Follow the road to the Castleton Oak crossroads and go straight across. Continue on this road for a further 0.5 miles until you reach the hospital
  • Our main car parks are directly opposite the main hospital building

Directions from Hastings

  • Take the A21/B2244 towards Hawkhurst
  • Not long after you go past the Kent sign, you’ll reach a crossroads. Turn right onto Conghurst Lane
  • After 1.7 miles, turn right onto Rye Rd. Shortly after, turn left onto Sponden Lane and continue straight onto Mill Street and onto New Pond Road
  • Turn right onto Goddard’s Green Road where you will reach the hospital after 1.8 miles

How to get to Benenden Hospital by train

Headcorn station is approximately seven miles from the hospital. For more information on train times, please visit National Rail Enquiries or Trainline. We can’t accept any responsibility for the information, advice or other services they provide for you.

Feedback and complaints

Having a positive experience at our hospital is very important to us and we make every effort to resolve concerns quickly and to everyone’s satisfaction.

We’re committed to continuous improvement and value the feedback and concerns we receive from our patients, as it helps us to improve our services for the future.

If you’d like to give us feedback, or if you have a complaint, please tell us as soon as possible by completing the form below, so that we can look into it for you. Our Patient Experience Team will:

  • Deal with your concerns in accordance with our feedback and complaints procedure
  • Guarantee that you won’t be treated any differently as a result of raising feedback or a complaint
  • Handle your feedback or complaint in an objective way to discover what went wrong and rectify the situation wherever possible
  • Communicate with you in clear jargon-free language
  • Wherever possible use the lessons learnt to improve our services
What to expect from private healthcare

What to expect from independent healthcare

If you self-pay or use your private medical insurance to access treatment at Benenden Hospital, we want you to be as fully informed as possible. This short film from the Independent Healthcare Provider's Network outlines your rights around being treated safely, receiving the highest standards of care and having a good patient experience.

Benenden Hospital
Goddard's Green Road
TN17 4AX