Feedback and complaints
Having a positive experience at our hospital is very important to us and we make every effort to resolve concerns quickly and to everyone’s satisfaction.
We’re committed to continuous improvement and value the feedback and concerns we receive from our patients, as it helps us to improve our services for the future.
If you’d like to give us feedback, or if you have a complaint, please tell us as soon as possible by completing the form below, so that we can look into it for you. Our Patient Experience Team will:
- Deal with your concerns in accordance with our feedback and complaints procedure
- Guarantee that you won’t be treated any differently as a result of raising feedback or a complaint
- Handle your feedback or complaint in an objective way to discover what went wrong and rectify the situation wherever possible
- Communicate with you in clear jargon-free language
- Wherever possible use the lessons learnt to improve our services