Contact us via post
Send your enquiry via post to:
Benenden Hospital Trust
Goddard's Green Road
Benenden
Cranbrook
Kent
TN17 4AX
United Kingdom
Contact us
Our team is on hand to answer any queries you have about self-pay treatment.
Benenden Health
Benenden Health membership enquiries should be directed to:
Existing member hotline: Tel: 0800 414 8100
Become a member: Tel: 0800 414 8001
Hospital enquiries
For general questions about the hospital, get in touch by:
Tel: 01580 230661
Media
For media enquiries, contact our PR and Communications Consultant
Email:
Directions to the hospital
Benenden Hospital is set in a beautiful location in the heart of rural Kent, accessible by road or rail, our location, our staff, and our professional standards combine us to make us 'The hospital with space and time to care'.
Please note for Satellite Navigation, please input postcode
TN17 4AT
Directions by road
The postcode for GPS direction to the hospital is TN17 4AX, it is essential you enter East End, as the post code alone will take you to Green Lane not the correct location. The hospital has ample free parking spaces located off Goddard's Green Road, although some of this parking is several hundred yards from the main reception, so please allow time to park. Disabled parking is located on the other side of the road opposite the main reception and there is a drop off point right outside reception.
Directions from London
Take the M20 towards Folkestone and leave at junction 8, following the signposts for the A20 and Leeds Castle.
At the roundabout take the exit onto the B2163 to Leeds village.
Follow the B2163 for 3.5 miles to a crossroads and then turn left onto the A274 signposted Sutton Valence, Headcorn & Biddenden.
Stay on the A274 to Biddenden. Follow the Directions from Biddenden below.
Directions from the M25
Leave the M25 at junction 5 following signposts for the A21 and Hastings.
Continue on the A21 until 5 miles past the Pembury turn off and then take a left turn onto the A262 signposted Goudhurst, Cranbrook, Ashford.
Continue on the A262 to Biddenden. At the T-junction turn right onto the A274 for Tenterden. Follow the Directions from Biddenden below.
Directions from Biddenden
On the A274 about 0.5 miles from Biddenden take the right turn on a sharp left hand bend. The hospital is signposted here.
Follow the road to the Castleton Oak crossroads and go straight across. Continue on this road for a further 0.5 miles until you reach the hospital.
The main hospital car parks are directly opposite the main hospital building.
Directions from Hastings
Take the A21/B2244 towards Hawkhurst.
Not long after you go past the Kent sign, you will reach a crossroads. Turn right onto Conghurst Lane.
After 1.7 miles, turn right onto Rye Rd. Shortly after, turn left onto Sponden Lane and continue straight onto Mill Street and onto New Pond Road
Turn right onto Goddards Green Road where you will reach the hospital after 1.8 miles.
Travel by train
The Hospital provides a complimentary bookable transportation service to and from Headcorn Station. Please book via phone on 01580 857412 or email us at kenttransport@benenden.org.uk, giving no less than 48hrs notice. This service is currently not available on Sundays or Bank Holidays.
For more information on train times, please visit www.nationalrail.co.uk. We cannot accept any responsibility for the information, advice or other services that they provide for you.
What to expect from
independent healthcare
If you self-pay or use your private medical insurance to access treatment at Benenden Hospital, we want you to be as fully informed as possible. This short film from the Independent Healthcare Provider's Network outlines your rights around being treated safely, receiving the highest standards of care and having a good patient experience.
Give us your feedback
If you would like to let us know any comments about the care you received at Benenden Hospital, please complete the feedback form. We value your opinions and comments and will use them to help the process of continually improving our service.
To provide us with feedback, please complete the patient feedback form.
Making a complaint
Benenden Hospital is committed to continual improvement of the service it provides. We take all complaints and concerns very seriously and look to see what lessons we can learn to improve services and improve quality in every area. We also make every effort to resolve matters quickly and to everyone's satisfaction.
If you are dissatisfied with our service or facilities we need to know so that we can take positive action to put things right for you and learn from your experience to make sure other people benefit from your comments.
If you are not happy we ask that you let us know as soon as possible.
On receiving your complaint we will:
- Deal with your complaint in accordance with our complaints policy. For more information on our complaints procedure please on the link below
- Guarantee that you will not be treated any differently as a result of raising a complaint or concern
- Handle your complaint in an objective way to discover what went wrong and rectify the situation if possible
- Communicate with you in clear jargon-free language
- Wherever possible use the lessons learnt to improve our services
If you are unhappy with our service please use the form linked below to register your complaint, giving as much detail as possible to aid us in our investigation.
Once submitted, the form goes direct to the Governance team who will deal with the information in accordance with our complaints procedure.
