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Our Patient Administration teams

Our Patient Administration teams are responsible for booking all outpatient appointments and for surgical and diagnostic admissions into the hospital (except for diagnostic imaging).

About our Patient Administration teams

We want you to know that from the moment you start your journey, you’ll receive a warm welcome, feel supported and communicated with and feel confident that your safety and privacy is as important to us as it is to you.

Our Patient Administration teams are key to ensuring that everything goes smoothly for you. Administration is split into three key areas:

Reservations team


Our Scheduling team manages Consultant and supporting clinician activity. This includes setting up clinics, ACU and Theatre sessions as well as collaborating with clinical and non-clinical areas within the hospital.

Outpatient bookings

If you’re a Benenden Health member, it’s likely that you’ll speak to someone in this team when you call the hospital. As well as getting authorisation from Benenden Health to cover your consultation and any required tests at our hospital, the team also helps with patient queries. 

Once you’ve had your initial appointment, the team will book any follow-ups as requested by your Consultant’s secretary if you weren’t able to book these while you were at the hospital.

NHS referrals

If you're an NHS patient, it's likely you'll speak to someone in this team. They'll triage and book your initial consultation and send out a confirmation letter by post.

ACU bookings

If you need a hysteroscopy, cystoscopy, gastroscopy, flexible sigmoidoscopy or colonoscopy in our Ambulatory Care Unit (ACU), this team will look after you. 

Surgical bookings

Once you’ve had your initial consultation, and your Consultant has included you on the waiting list for treatment, our Theatre Bookings team will book your preoperative assessment clinic appointment and your surgery date.

Our reception staff

Our reception teams

When you come to the hospital, you’ll be greeted by our experienced reception team. They’ll direct you to where in our spacious Atrium you should sit, to ensure that you and other patients are safe.

If you have any questions about hospital facilities, please ask.

Contact us

It's easy to find out more about treatment by giving us a call or completing our enquiry form.