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Privacy policy and cookies

Our Privacy Policy outlines the data we collect from you, when we collect it and how we use it. Find out how to request the data we hold for you.

About our Privacy Policy

The materials contained on this site except as where identified as being the copyright of any other person are copyright to us and may be subject to other intellectual property rights. Whilst the pages may be downloaded or copied for the purposes for which the site is intended, such copies may only be used by you and within your organisation, and not for any commercial use without our express consent.

All copyrights and trademark notices, marks, disclaimers and other such elements must be preserved and upheld at all times.

Link to Benenden Hospital Privacy Notice

Link to Supplementary COVID-19 Privacy Notice

Cookie Policy

Benenden Hospital's website uses cookies. Cookies are pieces of code that allow small amounts of information to be passed from your internet browser to our web server.

Benenden Hospital use our own cookies, as well as those from third parties, serving several purposes. They allow us to remember whether you are logged in to the site and to serve you with content tailored specifically for you and to help us learn about how you like to use our website and where we can make it better. 

We will never disclose your personal details to any third parties. All data passed by cookies is anonymous and will never contain your name, address, telephone number, email address, IP address or payment details.

What is a cookie?

Cookies, also known as browser cookies or tracking cookies are small text files that are created by your browser and placed on your computer or browsing device, at the request of websites that you visit. Cookies allow websites to recognise your computer or web browser. They can help to analyse which products or parts of a website you looked at, and how long for.

Why does Benenden Hospital use cookies?

Cookies allow us to present you with relevant products and services that are based on the way that you want to use our website. Cookies allow us to work alongside our web analytics partner, to see how our customers like to use our websites and which pages or special functions they prefer. This helps us to continually improve our service.

Third party cookies are also used with our marketing partners to present you with appropriate offers and advertising as you browse other sites on the internet, based on the products you looked at while on our site. Note: Benenden Hospital's cookies and those of our third party partners will never be used to collect any personal data. This includes your name, address, telephone number, email address, credit card information or any other payment details.

Turning off and deleting cookies

Most web browsers will provide the option to disallow cookies and web beacons. How you do this depends on the web browser you're using. Instructions for disallowing cookies can usually be found in the browser's 'Help' menu. Cookies can also be deleted using your internet browser. However, unless they are disallowed they will be re-applied the next time you visit a website. Note: In common with most websites, refusing cookies via your web browser you may find that the functionality of websites and services will be affected. You will also find that you are unable to make a transactional purchase on websites. However, Benenden Hospital's website does not currently have transactional functionality so this will not be applicable.

For more information about cookies please visit

Session cookies

Session cookies are deleted after each 'session'. For example, when you are browsing Benenden Hospital website, it will remember you for the duration of your visit, but the cookie will be removed from your computer as soon as you close down your internet browser. Without a session cookie, every time you open a new web page the web server where that page is stored will treat you like a completely new visitor.

Persistent cookies

Persistent cookies remember you for a set period of time. (Unless you delete your cookies within this period) On your first visit, the website is presented in default mode. During your visit, you select your preferences and these preferences are remembered, through the use of the persistent cookie, the next time you visit the site.

Benenden Hospital third party advertising

Benenden Hospital uses Google, Microsoft, Meta, X (formerly Twitter) and Outbrain who serve advertisements on our behalf. These platforms use session and persistent cookies across their advertising products, and cookies are used by their partners across their third party advertising network.

These advertisers use cookies to serve you relevant advertisements based on your recent searches. Anyone can opt out of this and these platforms also offer a number of options to permanently save your opt-out settings in your browser. Benenden Hospital uses advertising platform cookies to track on-site conversions.

Zendesk Livechat

We use Zendesk to provide a self-service Chatbot and our Livechat platform. This allows you to communicate via chat with our Private Patient team, request a service or more information. Zendesk uses cookies to understand visitor and user preferences, improve your experience, and track and analyse usage, navigational, and other statistical information. For further details, please visit the Zendesk website.

SimplyBook online booking

We use to allow you to book an initial consultation online for selected treatments. They avoid tracking and profiling visitors of their clients booking websites and use a minimal number of cookies at all times. Find out more on the SimplyBook website.


We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

For the purposes of the Data Protection Act we confirm that the proprietors of this site are The Benenden Hospital Trust of Benenden, Cranbrook Kent TN17 4AX which is a Company limited by guarantee, Registered in England and Wales, number 3454120, and is also a registered charity, Registered charity number 1065995. The Benenden Hospital Trust is registered with the Office of the Information Commissioner under registration number Z729839X.