Arriving at the hospital

When you arrive at the hospital, you’ll be able to park in one of our free car parks. There are disabled spaces for blue badge holders and a convenient drop-off point outside the main hospital entrance.

If you arrive early, please wait in your car until ten minutes before your appointment time. Toilets are available in the car park next to the Quinlan Centre. Accessible toilets are available throughout the hospital.

On entering, you’ll be welcomed by our friendly Reception staff who’ll check you in and advise you where to wait for your appointment.

The Pavilion restaurant at Benenden Hospital

While you’re waiting

The Pavilion restaurant is open for patients and visitors to purchase a hot or cold drink or a snack and a takeaway service is also available.

The patient calling screens in our spacious Atrium will call you through to Outpatients Reception and you’ll be directed to one of four waiting zones. We do our best to keep appointments running on time but if there’s likely to be a delay, we’ll let you know.

During your consultation

Your Consultant will assess your condition and let you know what the next step will be. This could include scans or tests, medication or surgery. In some cases, you may not need anything further at all.

If you need surgery, the procedure will be explained in full and you’ll have the opportunity to ask any questions so that you feel fully prepared. We’ll also let you know whether you’ll be with us as an inpatient, a day case patient or as an ambulatory care patient. Once you’ve consented to having your surgery with us, we’ll make all the arrangements with you.

If your Consultant recommends medication as part of your treatment, they’ll issue a prescription. All prescriptions issued by the hospital are treated as private prescriptions, which means they’re chargeable when dispensed by our Pharmacy. The prescription charge will vary depending on the medication prescribed. If the medication is not something that the hospital can provide, then you may be advised to get this from your local pharmacy.