Are you passionate about delivering exceptional customer service and making a real difference in people’s lives? Join our dedicated team at Benenden Hospital as a Reservations Advisor and become a key part of our patient administration service.
We are currently recruiting a Reservations Advisors to work flexibly within the Reservations team as an ambassador for the patient administration service. You will be responsible for providing a comprehensive appointment booking service for Clinic, ACU, and Theatre, ensuring every patient receives a seamless and caring experience.
The position is predominantly phone based, managing incoming patient calls and their appointments and is based in a contact centre environment.
What We’re Looking For
- Experience in a contact centre or customer service environment - Desirable
- Healthcare experience or medical terminology experience - Desirable
- Strong verbal and written communication skills.
- A positive, pragmatic, and approachable attitude.
- Ability to prioritise tasks and work both independently and collaboratively.
- Good IT skills and attention to detail.
- Experience in healthcare or basic medical terminology (desirable but not essential).
About us
At Benenden Hospital we put patients at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra-modern private hospital, which opened in 1907 and has been rated as Outstanding by the CQC. We hold JAG accreditation for Endoscopy and have a beautiful setting in the middle of the Kent countryside.
Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future.
About the role
- Promote the highest standards of customer service.
- Provide a comprehensive administration, appointment booking service for all patients for Clinic, ACU and Theatre.
- Responsible for processing patient referrals, communicating effectively, positively, and professionally with patients to facilitate their conversion to a clinical consultation, test or procedure, ensuring bookings are made in line with relevant guidelines.
- Adhering to contact centre service standards and Key Performance Indicators (KPI’s).
Why Join Us?
At Benenden Hospital, we live by our values:
- Be Caring – We promote compassion, wellbeing, and respect.
- Be Connected – We collaborate and support each other.
- Be Brave – We embrace change and innovation.
- Be Smart – We seek continuous improvement and invest in our future.
You’ll be part of a supportive team where your contribution truly matters. We offer ongoing training, coaching conversations, and a culture that values your growth and wellbeing.
Skills and experience required
- Experience of working in a contact centre or customer service environment
- Excellent customer service skills
- A positive, pragmatic, and objective outlook with an approachable nature
- Results driven individual, with high levels of determination and initiative.
- Excellent verbal and written communication skills
- Ability to co-ordinate and effectively prioritise conflicting priorities.
- Ability to work independently and within a team environment.
- Demonstrate honesty, integrity, and ethics in the workplace.
- Good level of IT skills
- Experience of working within healthcare and/or a basic understanding of medical terminology (desirable but not essential)
Benefits include
- Competitive salaries
- 27 days Annual Leave plus Bank Holidays
- Defined contribution pension scheme with employer contribution up to 10%
- Membership to Benenden Health which offers a wide range of benefits, discounts and activities
- Excellent Life Assurance benefit
- Free parking
- Subsidised eye tests
- Free Flu vaccinations
- Subsidised on site Restaurant.
“I love working at Benenden Hospital, it’s a beautiful location in the countryside”, “the whole organisation is supportive”, “it’s the team, the team are amazing”, “Benenden is a bit like a family”, “the whole atmosphere is brilliant”
These are just some of the reasons why more than 400 people work at Benenden Hospital which has a long history of caring since it was founded in 1907.
How to apply
If you wish to apply for this position, please complete our application form and submit with your most updated CV attached.
If you have any questions then please contact kentcareers@benenden.org.uk
Closing Date: 27th October 2025
Please note this vacancy may close prior to the closing date without notice, If a sufficient number of applications are received
Claire Mansfield – Resourcing Officer will then be in touch to discuss further.
Together, we work hard to maintain a safe, comfortable, patient-focused environment for the people in our care.
All our vacancies are therefore subject to either a Standard or an Enhanced Disclosure Application to the Disclosure and Barring Service as well as satisfactory reference checks. These procedures need to be completed before all new member of staff can join the hospital.
In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of Benenden Hospital Trust, of the types of data we process about you. Please visit our Careers page to read our Privacy Notice