Visiting the outpatients department

As an outpatient, you'll be visiting our hospital for an appointment and won't be staying overnight. Find out what to expect from your time with us.

I have a question about my outpatient appointment

Before arrival

Please let us know in advance if you have any special requirements such as:

  • the need for an interpreter
  • sensory (hearing/sight) requirements
  • special dietary needs or
  • mobility requirements

This way we can ensure you are comfortable from the moment you arrive. Please call us on 01580 363158 to discuss.

How to get here

Visit our About us page for directions and a map to get to Benenden Hospital.


Free parking is available on site, in the main car park.   

On arrival

All outpatients should report to the Main Reception on arrival, where our helpful team will register you and direct you to the appropriate area.

What to expect

After your GP has referred you to us, you'll normally have an initial appointment within a clinic setting. Each stage of your treatment and expected recovery will be fully explained to you by the nursing staff and your Consultant. If you're anxious about anything at all, our staff can offer advice and reassurance to help you feel at ease.

Depending on the nature of your referral, the time you spend in the clinic can vary between only spending a short time to longer periods. You may need tests or to see other members of the clinical team, for example to have blood tests, an x-ray or a pre-operative assessment appointment. It may be helpful to bring a book, magazine, or tablet.

What happens during an outpatient appointment

A specialist will discuss your condition with you and arrange any diagnostic tests that may be necessary, such as blood tests or X-rays. Whilst every effort will be made for you to be seen by the Consultant named in your appointment letter, occasionally another Consultant from the same clinical team may see you.

Once a diagnosis has been made, you can talk about your treatment plan with your Consultant.

You may need further outpatient consultations, and these can be made directly with the Patient Appointment Team.

You may be referred back to your GP for on-going care and management of your condition.

If you need to come into hospital for surgery, we will make all the arrangements for you, and every stage of your treatment and recovery plan will be discussed with you to make sure you feel fully prepared.

Our trained staff are here to help, so if you have any questions at any time about your outpatient care, please ask a member of our staff who will be happy to help.

The following Specialist services are available within Outpatients:

Nursing staff in outpatients at Benenden Hospital

The outpatient journey at Benenden Hospital

From the moment you arrive, you can expect the very best care. We offer rapid access to diagnosis and treatment, expert Consultants and caring and compassionate staff in a modern, infection-free environment.