Find out more information about visiting our Outpatients department here at Benenden Hospital

Outpatient Journey at Benenden Hospital

About your visit

Before arrival

Please let us know in advance if you have any special requirements such as:

  • the need for an interpreter
  • sensory (hearing/sight) requirements
  • special dietary needs or
  • mobility requirements

This way we can ensure you are comfortable from the moment you arrive. Please call us on 01580 240 333 to discuss.

How to get here

Visit our Contact us page for directions and a map to get to Benenden Hospital.


The Hospital provides a complimentary bookable transportation service to and from Headcorn Station.  Please book via phone on 01580 857412 or email us at kenttransport@benenden.org.uk, giving no less than 48hrs notice.  This service is currently not available on Sundays or Bank Holidays.


Free parking is available on site, in the main car park.   

On arrival

All outpatients should report to the Main Reception on arrival, where our helpful team will register you and direct you to the appropriate area.

What to expect

After your GP has referred you to us, you will normally have an initial appointment within a clinic setting. Each stage of your treatment and expected recovery will be fully explained to you by the nursing staff and your consultant. If you are anxious about anything at all, our staff can offer advice and reassurance to help you feel at ease.

Depending on the nature of your referral, the time you spend in the clinic can vary between only spending a short time to longer periods due to you the requirement for additional tests or to see other members of the clinical team, for example to have blood tests, an X-ray or a pre-operative assessment appointment. It may be helpful to bring a book, magazine, or tablet.

What happens during an outpatient appointment

A specialist will discuss your condition with you and arrange any diagnostic tests that may be necessary, such as blood tests or X-rays. Whilst every effort will be made for you to be seen by the Consultant named in your appointment letter, occasionally another Consultant from the same clinical team may see you.

Once a diagnosis has been made, you can talk about your treatment plan with your Consultant.

You may need further outpatient consultations, and these can be made directly with the Patient Appointment Team.

You may be referred back to your GP for on-going care and management of your condition.

If you need to come into hospital for surgery, we will make all the arrangements for you, and every stage of your treatment and recovery plan will be discussed with you to make sure you feel fully prepared.

Our trained staff are here to help, so if you have any questions at any time about your outpatient care, please ask a member of our staff who will be happy to help.

The following Specialist services are available within Outpatients services available:

Accommodation List

If you do not have your own vehicle or transport, we can collect you from any one of the hotels or B&B's on our accommodation list.

Accommodation List