Inpatients information

As an inpatient, you will be staying at Benenden hospital for at least one night. Our friendly team are here to make your stay as comfortable as possible.

About your stay

Before arrival

Please let us know in advance if you have any special requirements such as: the need for an interpreter, sensory (hearing/sight) requirements, special dietary needs or mobility requirements; so that we can ensure you are comfortable from the moment you arrive. Please call us on 01580 240 333 to discuss.

How to get here

Please click here to see directions and a map (scroll down) to get to Benenden Hospital.

Transport

If you decide to come by rail our two closest stations are Headcorn and Ashford International. There is a complimentary bookable shuttle bus to and from the Hospital.  Bookings can be made up to 48 hours beforehand by contacting the transport team on 01580 857 412 or kenttransport@benenden.org.uk. This service is available Monday to Saturday (excludes bank holidays and weekends).

Parking

Free parking is available on site. 

On arrival

All visitors to the hospital should report to the Main Reception on arrival, where our helpful team will direct you to the appropriate area. From reception you will be directed to the Inpatient lounge where our helpful staff will welcome you, check you in and direct you to the appropriate area.

Inpatient facilities

Our new facilities are modern clean and comfortable with large private en suite rooms designed to make your stay as pleasant as possible. Our facilities include the Pavillion Restaurant offering a range of fresh meals and snacks as well as hot and cold refreshments, and there is also a cash point.

MRSA screening

Every patient attending Benenden Hospital for surgery will be asked to undergo screening for MRSA. This is part of our infection prevention and control practices to help us maintain our enviable infection prevention and control record.

  • The consultant performing your operation will come to talk to you before your surgery and make sure you fully understand your planned procedure, including any risks that may be involved.
  • Your anaesthetist will then examine you and check that the required tests, including blood tests, have been carried out.
What to bring with you
  • Any specimens that you have been asked to provide such as a urine sample;
  • any medicines that you are currently taking on prescription, over the counter, herbal or homeopathic remedies, or any medicines that you only take when you need to, such as indigestion tablets or painkillers. It is important that you bring all medicines in their original packaging.
  • Your dressing gown, slippers and comfortable clothing including shoes for wearing indoors and outdoors.
  • Toiletries, tissues, wet wipes and sanitary towels if appropriate. Bath/hand towels are provided.
  • Books and magazines or a personal tablet such as an iPad for your own entertainment. There can sometimes be extended periods of waiting in hospital.
  • The name and telephone number of a relative or friend who will be driving you home after your operation.
Next steps

We have a Pharmacy on site and the team will participate in pre-operative assessment and advise you on medication you may need to take before your admission, as well as starting to prepare you for your discharge home

Once you've met the team who will look after you in the Admissions Lounge you will be prepared for Theatre, and then escorted to the Operating Theatre by a member of staff.

After your procedure

After your procedure you will remain in recovery until you are ready to return to your room on the Ward. The Wards have the capacity for high dependency nursing to be administered to patients who require additional monitoring after surgery.

Discharge and aftercare

Your discharge is decided by your consultant. He or she will write to your referring clinician and GP giving details of your operation and any aftercare needed.

You will be given a fact sheet explaining what you should do after your operation and if you require medication to take home, this will be given to you before you are discharged from our in-house Pharmacy. If you are prescribed other new medications following your surgery, we will provide the initial supply and you will need to contact your GP if you need further supplies.

The details of this medication will be included in your discharge letter and it is essential that you follow all instructions for taking your medication. We will also keep your GP informed about your treatment and progress. Our report will be added to your medical records and kept by your GP.

It still takes a few days to get over certain operations and you will be given advice about what to do at home during this time.

Dressings and sutures

You will be directed back to your GP practice for the removal of sutures unless your consultant specifies otherwise. Dressing changes are usually organised with the practice/district nurses prior to discharge.

Contacting us after discharge from hospital

If you have any worries once you are at home, please do not hesitate to call us for help and advice. Our telephone number is available on our patient information leaflets and the Ward will issue you with a number to call.

Accommodation List

If you do not have your own vehicle or transport, we can collect you from any one of the hotels or B&B's on our accommodation list.

Accommodation list