Benenden member referrals

If your patient is a Benenden member and they feel the NHS waiting time is unreasonable and it is causing them distress, they can request access to diagnosis and treatment for a wide range of conditions at Benenden Hospital via the Member Services team. Any member can request access to these services six months after they join, providing that they are a UK resident.

What your patient needs to do

In the first instance, your patient will need to contact the Member Services department to request access to diagnosis/treatment on 0800 414 8100 (lines are open 8am – 8pm, Monday to Friday excluding bank holidays).

The Member Services team will ask for the following information from the patient:

  • Details of which medical service(s) are required via the NHS
  • The current NHS waiting time for the diagnostic consultation, test, or treatment
  • Details of how any delay in provision of this treatment will impact on the member’s wellbeing

You may need to provide your patient with the above information prior to them contacting the Member Services department.

What you need to do

Where members are asked to provide a copy of their referral for their treatment, this information needs to be supplied in writing to either of the following:

Postal address
Benenden Healthcare Society
Holgate Park Drive
YO26 4GG

Email address

Fax number
0845 052 5822

Diagnostic and treatment services via Benenden Personal Healthcare

Funding can only be authorised by Benenden prior to the appointment being made with Benenden Hospital.

Services are offered by Benenden Personal Healthcare on a discretionary basis. Benenden members must, therefore, contact the Member Services department before making any arrangements on 0800 414 8100.

If you wish to recommend Benenden Hospital, or your patients want to use us as a member, you should first check out the full list of services we offer to ensure we can meet any medical requirements.

If you require any further information on how to refer your patient, please do not hesitate to contact Paul Apps, Business Development Manager on 01580 857484. This number is strictly for health professionals only (e.g. GPs, optometrists and other health professionals). Please do not call this number if you are a patient.