Benenden Hospital is committed to the provision of a first class high quality service for its patients and their relatives. To ensure this occurs the hospital has developed a framework, which includes both internal and external mechanisms to deliver this high quality service.
Benenden Hospital develops and implements an operational plan on an annual basis, designed to ensure that the hospital and its staff offer a high quality patient focused service through the continual review and improvement of patient facilities and the implementation of new services. It is the key to the success of any organisation, providing the opportunity to review progress made during the previous year, set out objectives for the current year and take stock of our current position.
The Governance Framework supports the annual business plan and is the corner stone of the hospital's commitment to quality.
Governance at Benenden Hospital is the responsibility of the Hospital Director who has devolved its day to day management to the Director of Patient Services, the Medical Director, Service Leads and the Patient Experience and Governance Lead.
The Clinical Governance Committee meets quarterly and receives details of key performance indicators and a report from the Patient Experience and Governance Department, information from the Occupational Health and Safety Committee, the Information Security forum, the Infection Prevention and Control Committee and the Resuscitation Advisory Committee, to advise and assure the Board of Governors and the Hospital Executive that effective and efficient systems are in place to protect the patient, the public and the staff and monitor standards.
These Committees oversee a number of initiatives which go towards ensuring that the patient receives a high standard of care.
These initiatives include:
The Hospital is registered by the Care Quality Commission. The Care Quality Commission is the independant regulator of all Health and Adult Social Care in England. The Commission promotes the rights and interest of people who use the services and have a wide range of enforcement powers to take action on the users behalf if services are failing. The aim of the Care Quality Commission is to make sure better care is provided for everyone, whether in Hospital, Care Homes or anywhere else where care is provided. The Care Quality Commission, through their monitoring system ensure that the providers are meeting the required Standards of Quality and Safety.