Health Professionals

Health professionals

Information for healthcare professionals

Whether you want to refer your patients to us for a range of healthcare services or keep up to date with the latest treatments and news from Benenden Hospital, we can help you focus on what matters most – your patients. For further information, please get in touch.

How do I refer patients for treatment?

 

Private patients (self-pay and those with Private Medical Insurance)

Our friendly and experienced Private Patient team can help you with any referral queries you may have. They can be contacted via:

 

Benenden Health members

  • A GP referral letter, including an indication of the NHS wait times, is required for all Members wishing to access services and treatment using their Benenden Health membership. A separate NHS referral is not required.
  • Referrals for ophthalmic services require a GP referral letter plus an Optician's report.
  • Benenden Health does not have a NHS.net email account but their servers are secure and encrypted.  If your CCG and Practice protocol allows it, you can email your referral letter to memberservices@benenden.co.uk  If not, the Member will be responsible for getting the referral letter to Member Services.
  • They must also speak to Member Services on 0800 414 8100 as soon as possible after their GP appointment to obtain authorisation of any services they wish to access via their membership.

 

NHS patients

  • Please use your local NHS referral arrangements.

Forthcoming webinars

Saturday 14 November 2020

10am to 11am

Cardiovascular with Dr Konrad Grosser, Consultant Cardiologist

1 CPD point available for each event

Saturday 30 January 2021

10am to 11am

ENT with Ms Codruta Neumman, ENT Consultant

1 CPD point available for each event

I have a question about referring my patients

What services are currently available?

All outpatient clinics are open and a range of surgical procedures are taking place.

I referred my patient during the period of COVID-19 restrictions. When will they have their outpatient appointment?

We’ve been busy contacting those patients in chronological order of receipt of referral to schedule appointments.  If they haven’t heard from us yet, rest assured they’ll be contacted very soon.

What are the COVID-19 guidelines for my patient when attending their appointment?
My patient has private medical insurance – do they need authorisation?

Yes – they’ll need to get an authorisation code from their insurance provider. They can be booked in without it but must have the code at the time of their first appointment.

Does my patient have to be a Benenden Health member to have treatment at Benenden Hospital?

No – we’re open to everyone.

Who should my patient speak to if they wish to access treatment at Benenden Hospital?

Self-Pay/PMI patients – Our Private Patient team on 01580 363158

Benenden Health Members - Member Services on 0800 414 8100

Is there a minimum age for patients at Benenden Hospital?

We don’t offer treatment (including diagnostic imaging) to anyone under the age of 18. Benenden Health members will be advised by Member Services on local hospitals offering paediatric services.

I want to refer a Benenden Health member for treatment – do I need to create a separate NHS pathway too?

No – however your referral letter should include an indication of the NHS wait times.

How do I refer Benenden Health members for diagnostic imaging?

After the member has contacted Member Services, they’ll be sent the appropriate imaging referral form which they should pass to you for completion. Member Services will not accept any other form.

What happens if my patient’s treatment isn’t covered by their Benenden Health membership?

They may be able to have the treatment at Benenden Hospital as a private patient.  Benenden Health members benefit from discounts on our self-pay prices – details are available from our Private Patient team on 01580 363158.

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We would like to send you information about the services we offer to health professionals and keep you up to date on what's happening at Benenden Hospital. If you don't want to give your consent for this, we will still be able to contact you regarding your request to receive copies of our newsletters. We may contact you by email, SMS or phone about your request. If we try to contact you by phone (mobile and/or landline) and you are not available, we may leave you a voicemail message. We may also use your details to contact you about surveys we use for improving our services to health professionals, which are not a form of marketing.

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Read latest hints and tips on healthy living, as well as news and developments about Benenden Hospital. Alternatively, read our latest Health Professionals Newsletter.

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We would like to send you information and updates on the services Benenden Hospital can offer to health professionals. If you don't want to give your consent for this, we will still be able to contact you about your feedback. If we try to contact you by phone (mobile and/or landline) and you are not available, we may leave you a voicemail message. We will also use your details to contact you about surveys we use to improve the services we offer to health professionals, which are not a form of marketing.

Please tick the box(es) to confirm your consent to receive information and updates from Benenden Hospital Trust:

We take your privacy seriously and will never sell or share your details with third parties so they can market to you. Information about how we protect and use your personal data is set out in our Privacy Policy.