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How can your employees make more of their private medical insurance?

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Published on 24 April 2023

Providing private medical insurance (PMI) for your employees is a sought-after wellbeing benefit, that can help to reduce absenteeism, boost morale and productivity, and help your team to access faster treatment. But how can your staff make the most out of their PMI? Share our guide to get them started.

In 2024, figures from the Association of British Insurers (ABI) revealed that a record 4.8 million people were covered by private insurance through their employer. However, many employees don’t know how to access their PMI or what they’re covered for.

1. Remind them what's included in their cover

The best place to start is to help your employees understand what their level of cover is, and what the policy covers. They can usually find out online or by downloading the insurer's app. Customer support teams are always available to help navigate the policy.

  • What treatments, procedures and services are available?
  • How much excess amount needs to be paid before the insurance covers the remaining cost?
  • Which hospitals and consultants accept the insurer?

2. Show them how to make the most of the benefits

It’s important to note that some insurance policies have waiting periods before certain benefits become available. If employees want to use their insurance for a health issue, they should follow the steps on the providers website to begin booking. Many PMI providers cover support for not only physical health but mental health too so they can speak to therapists and counsellors.

3. Encourage conversation about cover

If your employees are unsure on any aspect of your wellbeing benefits, having an open, honest conversation with them is the best way to start. This could include posting on your company's intranet, having familiarisation sessions or sharing details of insurer Open Days.

Why choose Benenden Hospital?

With more and more employers focused on supporting employee health, we're urging South East businesses who offer PMI as a benefit to make their staff aware that they can gain fast access to treatment and services at Kent’s only CQC Outstanding private hospital.

The hospital, based in the tranquil surroundings of the Wealden countryside, is recognised by all major insurance companies such as Aviva Health, AXA Health and Bupa, and offers first-class care from dedicated clinical teams for treatments, including:

Fast access to diagnosis and treatment

With high patient satisfaction rates, treatment by leading and highly respected consultants and first-class care from dedicated clinical teams, we will ensure that your employees get the diagnosis and treatment they need, fast. Depending on the level of cover your company policy offers, our services will help them return to work quickly, minimising time off and any potential loss of income through illness.

Discover how your employees can enjoy fast access to treatment using your group private medical insurance and contact us for more information by completing the online enquiry form at the bottom of that page.

Page last reviewed: 11 May 2026