Once they have a GP referral, and have contacted their insurance company for authorisation, the employee can call our Private Patient Team on 01580 363158. They'll share all the information needed about the available treatments, Consultants and booking details. If the employee has a pre-authorisation reference please pass it on to the team.
Before admission, we’ll write to your employee asking for the following details:
- A claim form, if your claim form is already with the chosen Consultant, GP or insurance company, they should let us know
- The name of the insurer
- The membership or policy number
- Confirmation of eligibility such as a pre-authorisation or claim number (some insurers give a different reference to the treatment, and authorisation of a consultation does not necessarily mean that they have authorised the treatment that results)
- Any excess applying to their policy (most insurers will ask you to pay that direct to us)
The employee should bring these details to their first appointment. It’s vital that we have this information before admission because insurers may refuse to make a payment, they haven’t pre-authorised. In that case, the employee would be liable for the entire bill.