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Using your private medical insurance at Benenden Hospital

We welcome patients with private medical insurance (PMI), whether you have individual  cover or have a policy through your job as part of your employee benefit package.

At our CQC rated Outstanding private hospital, you can get fast access to diagnosis and treatment, including physiotherapy, when you need it - safe in the knowledge that your policy will cover your procedure and payment will be made directly to us by your insurer.

And, depending on your insurer and level of cover, you’ll be able to choose from our highly experienced Consultants.

We're recognised by the following major insurance companies:

  • Aviva
  • AXA PPP Healthcare
  • BUPA
  • Cigna
  • CS Healthcare
  • Exeter Friendly Society Ltd
  • General & Medical Healthcare
  • National Friendly
  • Saga Health Insurance
  • Simply Health
  • Vitality Health
  • WPA

There are a variety of policies available, so check with your insurance provider to confirm that you’re covered for your procedure and chosen Consultant at our hospital.

What are the benefits of using your private medical insurance at Benenden Hospital?

There are many advantages to using private medical insurance to pay for your treatment at Benenden Hospital, including: 

  • Faster access to diagnosis and treatment, reducing waiting time and any delays
  • Expert care in a calm and welcoming environment - a convenient location if you live in Kent, East Sussex and south east London
  • The ability to choose from a variety of leading and highly respected Consultants (depending on your level of cover)
  • Comfortable private rooms with en-suite wet room facilities
  • Additional services such as pharmacy, imaging and diagnostics, and physiotherapy on-site

We offer a range of treatments and services - delivered by leading and highly respected Consultants who are supported by compassionate and experienced teams - including:

How to use your insurance to access private treatment

1. Contact your GP

When you have an appointment with your GP or other health professional, inform them that you have private medical insurance and ask them for a referral to Benenden Hospital.

 You may have already chosen the Consultant you wish to see. If you let your GP know this, they can add it to the referral letter, along with details of your recommended treatment.

2. Contact your insurance company

Following your visit to your GP, call your insurer to activate your insurance, making sure you have your referral details to hand. It’s advisable to ask your insurance company the following questions:

  • Is my specific condition covered?
  • Is each stage of my treatment covered?
  • Am I covered for the planned treatment at Benenden Hospital, including my first outpatient appointment?
  • Does my insurance company recognise the Consultant I've chosen?
  • Is there an excess payable on my policy?

3. Contact us

Once you have a GP referral, and have contacted your insurance company for authorisation, you can book your appointment with us by calling our Private Patient Team on 01580 363158.

What we’ll need from you

Before admission, we’ll write to you asking for the following details:

  • Your claim form, if it is already with your Consultant, GP or insurance company, just let us know
  • The name of your insurer
  • Your membership or policy number
  • Confirmation of eligibility such as a pre-authorisation or claim number (some insurers give a different reference to the treatment, and authorisation of a consultation does not necessarily mean that they have authorised the treatment that results)
  • Any excess applying to your policy (most insurers will ask you to pay that direct to us)

Please bring these details to your first appointment. It’s vital that we have this information before admission because insurers may refuse to make a payment, they haven’t pre-authorised. In that case, you’d be liable for the entire bill.

How private healthcare works

If you self-pay or use your private medical insurance to access treatment at Benenden Hospital, we want you to be as fully informed as possible.

This short film from the Independent Healthcare Provider's Network outlines your rights around being treated safely, receiving the highest standards of care and having a good patient experience.

Thinking about using your private medical insurance to access a treatment?

To find out more about arranging your treatment with Benenden Hospital please contact:

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