Our Patient Administration teams are responsible for booking all outpatient appointments and for surgical and diagnostic admissions into the hospital (except for diagnostic imaging).
We want you to know that from the moment you start your journey, you’ll receive a warm welcome, feel supported and communicated with and feel confident that your safety and privacy is as important to us as it is to you.
Our Patient Administration teams are key to ensuring that everything goes smoothly for you. Administration is split into three key areas:
Our Scheduling team manages Consultant and supporting clinician activity. This includes setting up clinics, ACU and Theatre sessions as well as collaborating with clinical and non-clinical areas within the hospital.
If you’re a Benenden Health member, it’s likely that you’ll speak to someone in this team when you call the hospital. As well as getting authorisation from Benenden Health to cover your consultation and any required tests at our hospital, the team also helps with patient queries.
Once you’ve had your initial appointment, the team will book any follow-ups as requested by your Consultant’s secretary if you weren’t able to book these while you were at the hospital.
If you're an NHS patient, it's likely you'll speak to someone in this team. They'll triage and book your initial consultation and send out a confirmation letter by post.
If you need a hysteroscopy, cystoscopy, gastroscopy, flexible sigmoidoscopy or colonoscopy in our Ambulatory Care Unit (ACU), this team will look after you.
Once you’ve had your initial consultation, and your Consultant has included you on the waiting list for treatment, our Theatre Bookings team will book your preoperative assessment clinic appointment and your surgery date.
It's easy to find out more about treatment by giving us a call or completing our enquiry form.
