Be the heartbeat of an exceptional patient experience
Are you highly organised, detail-focused, and passionate about delivering outstanding service? Do you take pride in ensuring things run smoothly behind the scenes while making a real difference to people’s healthcare journey? If so, we’d love to hear from you.
We are looking for a Flexi-bank Medical Secretarial Support to join our dedicated team, playing a vital role in providing a high-quality administrative service that underpins a positive, seamless, and efficient patient experience.
About us
The Benenden Flexi Bank offers you total flexibility to choose shifts that are offered to you. It is ideal for people who have other commitments in their lives but are still able to work a reasonable number of hours each month. Alternatively, you may be looking to boost your income, without being tied to set hours each week. Your hours are not guaranteed and fluctuate with the needs of the hospital.
About the role
This is a key position at the centre of patient care operations, where your work directly supports clinicians, medical secretaries, and patients. You will ensure clinic correspondence is handled accurately and efficiently, while contributing to a responsive, professional, and patient-focused service.
Working across a variety of specialties, you will play an integral role in keeping patient pathways moving smoothly and ensuring every interaction reflects excellence.
Skills and experience required
We’re seeking someone who is:
- Highly organised and detail-oriented, with strong administrative skills
- Experienced in medical or clinical administration (desirable but not essential)
- A confident communicator who works well with colleagues and patients alike
- Able to manage workload effectively in a fast-paced environment
- Committed to accuracy, confidentiality, and high professional standards
- Passionate about delivering an excellent patient experience
Essential Criteria
- Excellent organisational and administrative skills.
- Strong attention to detail and accuracy.
- Good interpersonal and communication skills.
- Proficiency in IT systems, including Microsoft Office applications.
- Ability to prioritise tasks and work to deadlines.
- Understanding of the importance of confidentiality and data protection.
- Flexible and reliable approach to work
Desirable Criteria
- Previous experience in a medical secretarial, healthcare administration, or clinical support role.
- Knowledge of medical terminology.
- Experience of managing clinical correspondence and patient records.
- Familiarity with healthcare systems and administrative processes.
Benefits include
- Competitive hourly rates
- 1- hour annual leave generated for every 8.25 hours worked
- Free parking
- Free flu vaccinations
- Free tea and coffee
- Subsidised on site restaurant
“I love working at Benenden Hospital, it’s a beautiful location in the countryside”, “the whole organisation is supportive”, it’s the team, the team are amazing”, “Benenden is a bit like a family”, “the whole atmosphere is brilliant”.
These are just some of the reasons why more than 400 people work at Benenden Hospital which has a long history of caring since it was founded in 1907.
How to apply
If you wish to apply for this position, please complete and submit our application form with your CV attached.
Please note this vacancy may close prior to the closing date without notice, if a sufficient number of applications are received
A member of the HR team will be in contact after the vacancy closes.
If you have further questions please email kentcareers@benenden.org.uk
Together, we work hard to maintain a safe, comfortable, patient-focused environment for the people in our care.
All our vacancies are therefore subject to either a Standard or an Enhanced Disclosure Application to the Disclosure and Barring Service as well as satisfactory reference checks. These procedures need to be completed before all new member of staff can join the hospital.
Full right to work in the UK is required as we do not offer sponsorship as an organisation
In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of Benenden Hospital, of the types of data we process about you. Please visit our Careers page to read our Privacy Notice
We’re committed to providing good quality, compassionate care. Everyone who works with us plays an important role in supporting this, whether patient‑facing or not, and we value the experience, behaviours, and perspectives our people bring.
We’re an inclusive employer and welcome applications from people of all backgrounds and walks of life. This includes people with disabilities, people from all gender identities, individuals from all ethnic backgrounds, and those who are neurodivergent.
We actively encourage applications from groups that may be under‑represented within our workforce.
We want to understand why you want to work in a hospital environment and how your knowledge, skills, qualifications, and experience align with the role you’re applying for, and how they support a caring and respectful culture. These qualities are best shown through your own experience rather than AI‑generated content. While AI tools may be used for general support, we ask that applications are written in your own words and reflect your true abilities and values.
Taking the time to complete your application carefully and honestly helps us understand your suitability for the role and ensures a fair, open, and values‑based recruitment process.