Benenden members

Benenden members

Why Benenden Hospital

We provide services in our calm and healing environment. Located in the Garden of England, our healing atmosphere is helped by our rural location in an Area of Outstanding Natural Beauty.

To our patients and us, Benenden Hospital is a special place. It’s precisely what a hospital should be; progressively modern, unquestionably clean, genuinely caring, and staffed by the best people in their individual fields.

Common questions

How do I become a Benenden Member?

Benenden Health is an affordable alternative to private health insurance. We are not a medical insurer.

Our services are offered on a discretionary basis which means that the services we provide are subject to the resources we have available through membership contributions. This discretionary approach has served our membership well for more than 110 years.

Find out how to join Benenden Health.

How do I book a treatment?

You will need to have been a Benenden member for at least six months before you can access medical services.

If you wish to access services or treatments using your Benenden membership, please contact Member Services on 0800 414 8100 and they will advise you on the referral process and requirements.

How and when do I pay?

If you are a Benenden Member, and your treatment is covered by your membership, Member Services will advise of any relevant limits of cover.

However, if your treatment is not covered by your membership, and you are being treated as a self-funding patient, you have to pay before you can have your treatment. Payment can be made by major credit or debit card, electronic payment directly into our bank account, cash or cheque.

Electronic payment directly into our bank account:

The sort code and account number to pay your balance are on the bottom of the invoice you will have received.

By card:

Card payments can be made in person or over the phone on 01580 240 333 ext 7470, quoting your invoice number. We unfortunately do not accept American Express.

By cheque:

Your cheque should be made payable to Benenden Hospital Trust, and remember to write your hospital account number on the back. Send it to:

Accounts Department
The Benenden Hospital Trust
Goddard's Green Road
Benenden
Cranbrook
Kent
TN17 4AX 

Please note that to ensure your admission, we must receive our cheque at least seven working days before your appointment.

A guaranteed price

A hospital visit can be worrying at the best of times, and, when you’re paying for it, you don’t need the added stress of unknown costs.

With Benenden Hospital, you can rest assured that we’ll give you a guaranteed price, based on your precise individual needs, with no hidden costs. The price will include all hospital fees, your consultant's fee and, if necessary, your anaesthetist fee.

For common surgical procedures, we’re able to offer a fixed price over the phone. Call us on 01580 230 661.

Our price guide

Even if you haven't seen a consultant yet, and don’t know what treatment you need, we can give you a comprehensive price guide, so you can get a picture of the kind of costs you can expect. It’ll cover accommodation, nursing, theatre fees, drugs and dressings, the surgeons’ fees and anaesthetists’ fees. It won’t usually include the cost of an initial consultation or diagnostic tests, although we’ll do our best to provide you with an honest estimate.

Your Care Package

Once you’ve had your initial consultation and sufficient tests to come to a diagnosis and decide upon a treatment, we’ll create your Care Package, which you’ll receive by post. It’ll list exactly what’s included and give you a fixed price for everything.

In a few cases, we might not know what your treatment will be at this early stage. If so, we’ll give you a basic price and list the possible additions.

For a full list of our prices, visit our price list page.

Private Patient Terms and Conditions

Below you can find a downloadable PDF of our terms and conditions for Private Patients.

Private Patient Terms and Conditions downloadable PDF

Treatment prices

You can trust Benenden Hospital to give you outstanding personal care for a guaranteed price, based on your precise individual needs, with no hidden costs. The price will include all hospital fees, your consultant's fee and, if necessary, your anaesthetist fee.

Thinking about using your Benenden membership to access a treatment?

To find out more about arranging your treatment with Benenden Hospital please contact us at: