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Our commitment to keeping you safe

We follow national guidance on both pre-admission screening and pre operative washing, invested in high tech theatres, provided extensive training for our own cleaning teams, and have a Director of Infection Prevention and Control (DIPC) to ensure that our strategy to enable a clean, infection-free environment is always adhered to.

I have a question about visiting Benenden Hospital

How safe is it to come to Benenden Hospital?

You can rest assured that we have the strictest hygiene and infection control measures in place to protect our patients, staff and visitors.

Will I need to wear a face mask and gloves when I visit the hospital?

Since Tuesday 31 January 2022, you've not been required to wear a face mask when visiting the hospital. However, masks are available if you would prefer to wear one.

There's no need for you to wear gloves when attending your appointment, as we have hand hygiene stations throughout the hospital for you to use. 

I'm feeling unwell. Should I still attend my appointment?

If you have diarrhoea or vomiting, you should not come to the hospital. Please call us using the number on your appointment letter, and we’ll happily arrange a new date for you.

If you have a cough or cold, you might want to reschedule your appointment. If you’d still like to attend, please consider asking for a mask at any reception desk to help keep everyone safe.

Do you have hand sanitiser available?

Hand sanitiser is provided at the main entrance and is situated at the entrance of every department. We request that you use it as you move around the hospital.

Can I bring a friend or relative to the appointment with me?

You are welcome to attend your appointment with a friend or relative. However, if your friend or relative has developed any of the following symptoms, they should not visit the hospital:

  • Flu like symptoms including coughs and colds
  • Diarrhoea
  • Vomiting

Hand hygiene

Monthly Hand Hygiene Audits are completed in all clinical areas, and assessments and training is completed in non-clinical areas using a U.V. light box and torch. This ensures that our high standards are maintained across the organisation.

How we maintain hand hygiene

Cleanliness and MRSA

We're proud of our zero rate for MRSA blood stream infections and do all we can through this rigorous screening programme to maintain this excellent record.

Inpatient MRSA screening

Decontamination Services

Our on-site Decontamination Services Department is responsible for the decontamination of reusable medical devices received into, used by and sent out from the hospital.

About Decontamination Services

Clostridium Difficile

We have a strict Clostridium Difficile (C.Difficile) policy to ensure that neither patients, visitors nor staff enter the hospital if suffering from C.Difficile.

Our C.Difficile policy

Norovirus

Norovirus - also known as the winter vomiting virus or bug -  is extremely contagious. We work hard to reduce the risk of norovirus to our patients, visitors, and staff. 

Reducing the risk from Norovirus

Antibiotic Resistance

As members of the Antibiotic Guardian scheme, we're working hard to contribute to the safe use of antibiotics and to reduce antimicrobial resistance (AMR) which threatens the effective prevention and treatment of an ever-increasing range of infections.

Antibiotic Resistance
Page last reviewed: 22 May 2025