We are looking for adaptable and customer-focused individuals to join our team as Flexi-Bank Administrator. This is an exciting opportunity to provide administrative support across a variety of hospital departments, including Reservations, Reception, Health Records, Medical Secretarial Support, and Scheduling.
As a Bank worker, you will provide cover as and when required to meet the operational needs of the Hospital. Please note that work cannot be guaranteed each week, and shifts will be offered based on departmental demand.
Working across different areas of the Hospital, you will play a vital role in supporting the patient journey, ensuring the smooth day-to-day running of services and delivering an exceptional experience for patients, visitors, and colleagues.
About us
At Benenden Hospital we put patients at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra-modern private hospital, which opened in 1907 and has been rated as Outstanding by the CQC. We hold JAG accreditation for Endoscopy and have a beautiful setting in the middle of the Kent countryside.
Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future.
About the role
The duties of this role will vary depending on the department being supported, but may include:
- Undertaking a wide range of administrative duties to support the efficient running of Hospital services.
- Providing a high standard of customer service to patients, visitors, consultants, and colleagues.
- Supporting patient bookings, appointments, scheduling, and admissions processes.
- Maintaining accurate patient records and confidential information.
- Managing telephone, email, and face-to-face enquiries professionally and efficiently.
- Providing reception and front-of-house support when required.
- Assisting Medical Secretaries and other departments with administrative tasks.
- Ensuring compliance with all Hospital policies, procedures, and guidelines.
- Contributing to the delivery of an efficient and seamless patient pathway.
- Support Equality, Diversity & Inclusion (ED&I) and neurodiversity, ensuring respectful and inclusive interactions with patients, carers and colleagues.
Skills and experience required
To be successful in this role, you will have:
- A strong customer-focused approach with a commitment to delivering excellent service.
- Previous administrative experience, ideally within a healthcare or customer service environment.
- Excellent IT skills, including experience using Microsoft Office and patient administration systems, or the ability to quickly learn new systems.
- The ability to manage multiple tasks and priorities in a busy environment.
- A methodical, organised approach with excellent attention to detail.
- Strong teamwork skills and the ability to work effectively with a range of colleagues.
- Excellent verbal and written communication skills, demonstrating tact, discretion, and diplomacy.
- The ability to work collaboratively, build effective working relationships and communicate confidently and compassionately with people of all ages and backgrounds.
- A flexible approach to work and the ability to adapt to different departments and responsibilities.
- Ability to identify issues, use initiative and make sound decisions in a fast-paced environment.
Benefits include
- Competitive hourly rate
- 1-hour annual leave generated for every 8.25 hours worked
- Free parking
- Free Flu vaccinations
- Free tea and coffee
- Subsidised on site Restaurant
“I love working at Benenden Hospital, it’s a beautiful location in the countryside”, “the whole organisation is supportive”, “it’s the team, the team are amazing”, “Benenden is a bit like a family”, “the whole atmosphere is brilliant”
These are just some of the reasons why more than 400 people work at Benenden Hospital which has a long history of caring since it was founded in 1907.
How to apply
If you wish to apply for this position, please complete and submit our application form with your CV attached.
Please note this vacancy may close prior to the closing date without notice, if a sufficient number of applications are received
A member of the HR team will be in contact after the vacancy closes.
If you have further questions please email kentcareers@benenden.org.uk
Together, we work hard to maintain a safe, comfortable, patient-focused environment for the people in our care.
All our vacancies are therefore subject to either a Standard or an Enhanced Disclosure Application to the Disclosure and Barring Service as well as satisfactory reference checks. These procedures need to be completed before all new member of staff can join the hospital.
Full right to work in the UK is required as we do not offer sponsorship as an organisation
In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of Benenden Hospital, of the types of data we process about you. Please visit our Careers page to read our Privacy Notice
We’re committed to providing good quality, compassionate care. Everyone who works with us plays an important role in supporting this, whether patient‑facing or not, and we value the experience, behaviours, and perspectives our people bring.
We’re an inclusive employer and welcome applications from people of all backgrounds and walks of life. This includes people with disabilities, people from all gender identities, individuals from all ethnic backgrounds, and those who are neurodivergent.
We actively encourage applications from groups that may be under‑represented within our workforce.
We want to understand why you want to work in a hospital environment and how your knowledge, skills, qualifications, and experience align with the role you’re applying for, and how they support a caring and respectful culture. These qualities are best shown through your own experience rather than AI‑generated content. While AI tools may be used for general support, we ask that applications are written in your own words and reflect your true abilities and values.
Taking the time to complete your application carefully and honestly helps us understand your suitability for the role and ensures a fair, open, and values‑based recruitment process.