Private Patient Sales Advisor
Full Time – 37.5 Hours per week
It is an exciting time to join Benenden Hospital! Our multi-million pound redevelopment means we can offer first class services in an amazing, modern environment. With an Outstanding CQC rating and a Silver award in Investors in People, you can be confident you are joining an industry leading team.
At Benenden Hospital we are committed to our every contact with our patients being the best it can be. You will join our private patients team who are responsible for responding to interest and requests in relation to self pay but also handle any queries and referrals from private medically insured customers. You will be required to provide accurate pricing information on a range of procedures and specialities and ensure that you remain on hand to assist our customers with more information or help as needed. You will also be required to book appointments for all self pay patients. You will work closely with our clinical teams and other administrative areas and also assist marketing with events on occasion proactively following up enquiries.
To be considered for this opportunity, you should be able to demonstrate the following:
- Excellent communication skills both verbally and written
- Experience working in a Sales role either face to face or telephone
- The ability to deliver against key performance indicators e.g. wait times and conversion rates
- The ability to work in a fast paced role
- Good organisational skills and attention to detail
In our ideal candidate excellent interpersonal skills are a must as you respond to our customers in a positive and professional manner, facilitating their conversion from enquiry to a clinical consultation, test or procedure at Benenden Hospital. All enquiries must be responded to promptly and followed up when needed and a CRM system will assist in maintaining a record of all enquiries and interactions for follow up and conversion.
In return for all of this, you will receive the following benefits:
- Competitive salary, including an element of performance related pay
- 27 days annual leave entitlement plus Bank Holidays, rising with service
- Generous defined contribution pension scheme
- Excellent Life Assurance benefit
- Free Membership of Benenden Health for Permanent Staff
- Free parking
- Subsidised eye tests
- Enhanced Maternity pay
- Free Flu vaccinations
- Free tea and coffee
- Subsidised on site Restaurant
- Cycle to work scheme
- Active social club
For further information of this role please contact Derrick Howard on 01580 857368
Together, we work hard to maintain a safe, comfortable, patient-focused environment for the people in our care.
All our vacancies are therefore subject to either a Standard or an Enhanced Disclosure Application to the Disclosure and Barring Service as well as satisfactory reference checks. These procedures need to be completed before a new member of staff can join the hospital.
Please note that if a large number of applications are received this vacancy may close before the closing date without notice.
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