Contacting Benenden Hospital

There are many ways to contact us. Please choose your method from the list below.

If you're looking for directions to the Hospital, please visit our how to find us page.

For general Hospital enquiries, call us on:

Tel: 01580 240 333

Fax: 01580 243 095

All membership enquiries should be directed to Benenden Healthcare.

Existing members: 0800 414 8100

New members and to join Benenden Healthcare: 0800 414 8001

To contact Benenden regarding your membership online, use their contact form here.

For media enquiries, contact Jane Barlow in the media office on: 01580 857 425

Send your enquiry via post to:

Benenden Hospital Trust
Goddard's Green Road
Benenden
Cranbrook
Kent
TN17 4AX
United Kingdom

If you would like to let us know any comments about the care you received at Benenden Hospital, please complete the feedback form. We value your opinions and comments and will use them to help the process of continually improving our service.

To provide us with feedback, please complete the patient feedback form.

Benenden Hospital is committed to continual improvement of the service it provides. We take all complaints and concerns very seriously and look to see what lessons we can learn to improve services and improve quality in every area. We also make every effort to resolve matters quickly and to everyone's satisfaction.

If you are dissatisfied with our service or facilities we need to know so that we can take positive action to put things right for you and learn from your experience to make sure other people benefit from your comments.

If you are not happy we ask that you let us know as soon as possible.

On receiving your complaint we will:

  • Deal with your complaint in accordance with our complaints policy. For more information on our complaints procedure please click here
  • Guarantee that you will not be treated any differently as a result of raising a complaint or concern
  • Handle your complaint in an objective way to discover what went wrong and rectify the situation if possible
  • Communicate with you in clear jargon-free language
  • Wherever possible use the lessons learnt to improve our services

If you are unhappy with our service please use the form linked below to register your complaint, giving as much detail as possible to aid us in our investigation.

Once submitted, the form goes direct to the Governance team who will deal with the information in accordance with our complaints procedure.

Visit the complaints form page

Get in touch with Benenden Hospital

You can access treatment in a number of ways, as a self-paying or privately insured patient, a Benenden member, or as an NHS patient. In all cases, you just need to ask your GP to refer you to Benenden Hospital. For general enquiries, contact us below.