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Benenden members are asked to take the following steps when wishing to become a patient at Benenden Hospital:
Step 1. Your GP decides that you should see a specialist or have a diagnostic test.
Step 2. Tell your GP that you are a member of Benenden.
Step 3. In consultation with your GP, you should check to see if a local NHS route is suitable for your needs and the waiting time involved. This could include coming to Benenden Hospital as an NHS e-Referral Service patient if we offer this service (N.B. not all our services are offered to the NHS). If we do offer this service via the NHS e-Referral Service you or your GP can make the first booking either on-line at https://www.ebs.ncrs.nhs.uk/| or by calling the NHS e-Referral Service line on
0345 608 8888)
Step 4. If Benenden Hospital is not available on the NHS e-Referral Service scheme and there is no reasonable NHS appointment on offer elsewhere, you can ask Benenden to approve treatment at Benenden Hospital. We expect members to use the NHS wherever possible, but if they feel the waiting time is unreasonable and causing distress, they should contact the Member Services Department on 0800 414 8100*
Step 5. When contacting the Benenden, please have the following information to hand:
Step 6. Benenden Hospital will be in touch with you to organise your first appointment. You should make every effort to attend the hospital on time on the date given. If for any reason you can't make your appointment, please give Benenden Hospital as much notice as possible - to ensure that your appointment slot can be offered to another patient.
Funding for treatment can only be authorised by Benenden prior to the appointment being made with Benenden Hospital.
Treatment services are offered by Benenden Personal Healthcare on a discretionary basis. Benenden members must, therefore, contact the member services department before making any arrangements on 0800 414 8100*.
*Calls cost a maxi|mum of 4p per minute for BT customers. The price of calls from non-BT lines will vary. Calls may be recorded. Calls to 084 and 087 numbers will be charged at a higher rate. See Offcom.org.uk| for current charges.
The Benenden Hospital Trust, whose registered office is at Goddard's Green Road, Benenden , Cranbrook Kent TN17 4AX is a Company limited by guarantee, Registered in England and Wales, number 3454120, and is also a registered charity, Registered charity number 1065995. The Benenden Hospital Trust is a subsidiary of The Benenden Healthcare Society Limited . | | | | | | | |
© 2016 Benenden Hospital Trust