Does the hospital allow friends and relatives to accompany patients?
Yes - as long as you have the patient's permission. If the patient needs someone to accompany them, due to the nature of their procedure, they will be told. If in doubt, call the hospital's main reception on 01580 240 333.
How long will the hospital stay be?
We'll give this information to the patient before admission.
Where is Benenden Hospital?
Please view How to find us| for more information.
If I have a question about the patient's care or treatment, who should I ask?
Patient confidentiality limits the amount of information we can disclose either face to face or over the phone without the patient's permission. If you have general queries then please use the following contacts:
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Outpatient Appointments, Call Central bookings on General surgery: 01580 242592
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Orthopaedics, and Ophthalmology: 01580 242515
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Gynaecology and Urology: 01580 242591
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Diagnostic Imaging call 01580 242408
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Day surgery unit call 01580 242533
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Pre-assessment call 01580 242434
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Inpatients ward call 01580 242584
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Children's services call 01580 242447
Alternatively call us on 01580 240 333 and ask to be put through to the relevant department or, if known, the Consultant's secretary. A member of your relative’s or friend’s care team will be happy to answer your questions provided it doesn’t breach the patient’s right to confidentiality.
How can I contact the patient in an emergency?
Call us on 01580 240 333 and ask to be put through to the relevant department.
Can I be contacted when the patient is ready to come home?
It's better for you to call us - the care team will tell you if and when your friend or relative is ready to be collected.
Important Visitor Information
Visiting hours are from 1100-1330 and 1500-2000. (subject to change)
Visits may be restricted in the patient's interest on the day of operation or at the discretion of the Nursing staff.
Visitors are requested to report to ward reception desk on arrival.
Children are allowed to visit by arrangement with the Staff but we ask that they do not disturb other patients. In the case of very young children and babies, we would prefer that you don't bring them to visit. However, if this is unavoidable please phone ahead so we can make special arrangements.
For reasons of hygiene, only registered guide dogs are allowed in hospital grounds or premises.
Visitors are requested to switch off mobile phones inside Hospital buildings especially in clinical areas as they cause a nuisance to other patients.
Refreshments can be obtained from vending machines and the Café situated above the Main Reception area.
Reasonably priced bed and breakfast accommodation is available on the Hospital site at Peek Lodge. For further information or booking please contact Peek Lodge on 01580 240094
The Hospital Chapel, St Margaret's, is open for private prayer and can be found along the road to the right as you exit the main car park.