When you book in with Benenden Hospital, each stage of your treatment and expected recovery will be explained to you by the nursing staff and your Consultant. We promise to explain medical matters in plain English without using technical terms or jargon so that you have all the facts and advice you require for your visit.
There are always friendly faces on hand to answer your questions and we want to make coming to hospital as easy as possible for you by telling you what to expect and the processes involved.
After your GP has referred you to us, you will normally have an initial out-patient appointment. A specialist will discuss your condition with you and arrange any diagnostic tests that may be necessary, such as blood tests or X-rays.
Once a diagnosis has been made, you can talk about your treatment plan with your Consultant. You may need further out-patient consultations, or you may be referred back to your GP for ongoing care and management of your condition.
If you need to come into hospital for surgery, we'll make all the arrangements for you, and every stage of your treatment and recovery plan will be discussed with you to make sure you feel fully prepared.
The Patient Journey
Reception
You should always check-in at reception where you will be booked into the relevant clinic or department.
Central booking services
All patient appointments are made through this department. Once you've had your appointment you should return to Central Bookings Services to arrange any ongoing appointments.
The Jubilee clinic
This is our centre for all surgical outpatient and inpatient appointments and procedures.
Specialist services available:
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Gynaecology/Female Health
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Full consultation service
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Gynaecological procedures
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Outpatient treatments
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Hysteroscopy
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Colposcopy
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Ear Nose and Throat (ENT)
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Full consultation service
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ENT procedures
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Outpatient procedures
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Urology/Urinary problems
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Full consultation service
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Urology procedures
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Outpatient test and treatment
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Cystoscopy (Endoscopy of the bladder)
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Ophthalmology
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Full consultation service
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Minor outpatient treatments
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Limited surgical treatments
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General Surgery
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Full consultation service
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General surgical procedures
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Outpatients treatments
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Orthopaedics
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Full consultation service
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Minor treatments
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Day Case surgical procedures
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Endoscopy/Scope procedures
Physiotherapy
What do we treat?
Our physiotherapists design special packages of care to help patients with a wide range of problems, including:
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Back pain and other musculoskeletal conditions
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Breathing problems such as asthma and bronchitis
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Rheumatological conditions such as rheumatoid arthritis.
The Lister medical centre
Here we provide consultations and diagnostic tests to keep your hospital visits to a minimum and arrive at the fastest possible diagnosis of your problem.
Specialist services available:
Dermatology
Full consultation and minor treatment service
Common conditions treated
Gastroenterology
Full consultation service
Common conditions treated
Scopes/endoscopy procedures
General medicine
Full consultation service
Diagnostic tests and some treatments
Common conditions treated
Cardiology service (Non emergency service)
Full consultation service
Common conditions treated
Neurology
Full consultation service
Common conditions treated
A range of Cardiac (heart) and respiratory (breathing) tests are undertaken in the Lister Medical Centre by our experienced technician.
Full lists of cardio/respiratory tests click this
Tests
Pathology service
Benenden Hospital's Pathology Service is provided by East Kent Hospitals Trust.
Diagnostic imaging (X-ray and Ultrasound)
This department has PACS and teleradiology systems that enable images to be transmitted to other departments inside and outside the hospital. This means results can be obtained quickly and the Consultant can share the image with you in the outpatient clinic.